4-A. Crisis Brainstorming & Analysis:
Identify possible crisis scenarios

• Most serious – highest impact
• Most likely to occur

4-B. Response Protocol:
Create protocols to

• Assess & limit damage during a crisis
• Ensure operational continuity through appropriate redundancies
• Communicate with stakeholders

4-C. Recovery:
Develop plan for post-crisis recovery

• Training
• System redundancies
• Data backup
• Emergency help
• User involvement

4-D. Crisis Plan Testing

• Practice
• Review
• Practice again